Additional Support
We recognise that certain customers are at greater risk of poor outcomes when dealing with their finances and vulnerability can arise for a wide range of reasons.
No matter what support you need, or situation you’re facing, we’re here to help in any way we can. We know there’s no one-size-fits-all approach, so we’ll take the time to understand your needs and respond with sensitivity, respect and compassion.
Here are just some of the ways we’re committed to supporting our customers:
- We promise to remain open and approachable, and to listen and respond to our customers with sensitivity and respect
- We’ll treat every customer as an individual and do everything we can to understand and support their needs
- Our policies, products and services will be regularly reviewed and updated, to help improve the overall customer experience
- Our colleagues will be provided with the skills and training they need to support all customers
- Our communications will remain clear, accessible and easy to understand
- If further help is needed, we’ll signpost to other relevant organisations, such as charities and advice services
WAYS WE CAN HELP YOU
Third party authority
If you need to appoint a third party to discuss your account with us, please call us on 0800 298 5714.
Power of attorney
If you wish to contact us about a power of attorney you already hold, please contact us on 0800 298 5714.
Bereavement help and support
There can be a lot to think about when you lose someone close to you. That’s why we’ve put together an overview of important things you need to consider during this difficult time.
Support with financial difficulty
We understand the worry and concern you may face if you’re having difficulties in meeting your mortgage repayments. Our financial difficulties support page explains what we can do to assist you and steps you can take to help yourself.
External Resources
Financial abuse
If you’ve been a victim of financial abuse, UK Finance’s guide “It’s your money” provides information on what support is available to you.
Further support and advice
We’ve compiled a list of organisations who have the expertise, skills and knowledge and provide the support or advice you might need.
Power of attorney
To find out more information about a power of attorney, please visit https://www.gov.uk/power-of-attorney
How to contact us
If you have any questions or concerns about any aspect of managing your account, or want to speak to someone about any extra support you need, there are a variety of ways you can contact us:
- Call us on 0800 298 5714 to speak to someone in confidence
- Write to us at Precise Mortgages, PO Box 6075, Wolverhampton, West Midlands WV10 6TD
- Email us at [email protected]
Please only use email for general enquiries or to request a call back. As email isn't a secure channel, please don't include any sensitive or financial information in any messages you send.
The details you provide to us will be used sensitively to help us support you with managing your account and in line with our Privacy Notice. We’ll be happy to answer any questions you have about how we process your personal information when you contact us.
Accessing our services
Using our website
Improving our website accessibility is an ongoing priority for us, to ensure we keep up to date with website standards and enhancements in technology. Please tell us if you’re experiencing any difficulties through your preferred communication method with us.
Accessible documents
We can produce large print, audio and Braille versions of our documents if required. Using the contact details above, just let us know which version is best for you.
Here to help
If you have any questions or concerns about any aspect of managing your account, or want to speak to someone about any extra support you need, there are a variety of ways you can contact us
The details you provide to us will be used sensitively to help us support you with managing your account and in line with our Privacy Notice. We’ll be happy to answer any questions you have about how we process your personal information when you contact us.
9am - 5pm Monday to Friday
General Customer Support
For any general queries or if you’re requesting a Redemption Statement, LOA, Consent to Second Charge, please email [email protected] or Fax to 0800 298 5893
Precise Mortgages, PO Box 6075, Wolverhampton, West Midlands WV10 6TD
Your mortgage is secured on your home. Think carefully before securing other debts against your home.
Your home may be repossessed if you do not keep up repayments on your mortgage.