Complaints Publication Report
We fully investigate any complaints we receive and aim to resolve them to the satisfaction of the customer.
Firm name: Charter Court Financial Services Limited
Group: N/A
Other firms included in this report: None
Period covered in this report: 1 January 2024 – 30 June 2024
Brands/trading names covered: Precise Mortgages and Charter Savings Bank
| Product/service grouping | Provision** (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | 2.39 per 1000 accounts | - | 772 | 767 | 37.29% | 62.71% | 48.11% | Other general admin/ customer service |
| Home finance | 18.54 per 1000 balances outstanding | - | 1420 | 1495 | 20.80% | 75.52% | 39.06% | Errors/not following instructions. |
| General insurance and pure protection* | - | - | - | - | - | - | - | - |
| Decumulation, life and pensions* | - | - | - | - | - | - | - | - |
| Investments* | - | - | - | - | - | - | - | - |
| Credit related* | - | - | - | - | - | - | - | - |
*We do not offer these products
**Number of complaints opened by volume of business
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