Your questions answered.

As an intermediary only lender, our mortgage products are available exclusively via financial advisers. Visit our Finding a financial adviser page for more information on how to find an adviser who has access to our products.

Please contact your financial adviser who’ll be able to advise on the most appropriate options available for you.

We’re able to consider self-employed individuals for our mortgage products. Please contact your financial adviser who’ll be able to advise on the most appropriate options available for you and the products we have to offer.

Please contact our customer support team on 0800 298 5714, who’ll be able to arrange this for you.

Please contact our customer support team on 0800 298 5714, who’ll be able to arrange this for you.

It’s important that you check your mortgage repayments are on track on a regular basis, which is something we’d recommend you do at least on an annual basis. Your mortgage statement will confirm the amount that remains on your mortgage – if you’d like to request a statement or discuss your repayments with a member of our customer support team please call us on 0800 298 5714.

It’s important that if you’re experiencing difficulty in meeting your mortgage repayments you contact us as soon as possible. Remember, we’re here to help and the sooner you contact us to discuss your circumstances, the earlier we can try and help you.

Visit our Support for customers experiencing financial difficulties page for support and information about how to contact us to discuss this further.

Should you wish to, you’re able to make lump sum or regular overpayments on your mortgage. If you choose to do this, an early repayment charge may apply if this payment is made within the period that early repayment charges are applicable. If you do wish to make an early repayment, you’ll need to confirm the following to us:

• You’re making a payment to repay the mortgage either fully or partially
• That you wish us to use that payment to reduce the balance on which we charge interest.

If we don’t receive the information above, the overpayments will not reduce the balance on which we charge interest or cause a change to your monthly payment.

This depends on the type of mortgage you hold with us. Please review your original mortgage terms and conditions to see if your current mortgage is able to be transferred to a new property. If it can be transferred please call us on 0800 298 5714 to discuss next steps. If it’s not possible to transfer your mortgage we’d recommend you speak with your financial adviser who’ll be able to look at the most appropriate options for you. If you’d like to request a redemption statement from us please call our customer support team on 0800 298 5714.