As you may expect we are receiving a large number of calls relating to COVID-19. These are unprecedented times and our support teams are dealing with these enquiries as quickly as they can. We apologise for the delay in answering your calls during this time.
In these difficult times we won’t be publishing SLAs but we will be working on applications and documents as quickly as we can.
As soon as we start to see processes stabilise we will publish SLAs.
We expect to be able to process all applications and documents within 72 hours but valuations may take a little longer.