Our continued support through COVID-19

As you may expect we are receiving a large number of calls relating to Covid-19. These are unprecedented times and our support teams are dealing with these enquiries as quickly as they can. We apologies for the delay in answering your calls during this time.

Latest Covid-19 update - change to process (25/03/20)

Following the announcement made by the Prime Minister on Monday night, we’ve spoken with our valuers, who’ve confirmed they have currently suspended all physical property inspections in line with the government guidelines.

What you need to know

We’ll progress all applications that have received a valuation in the usual manner, although the process may take longer.

For any new applications we will not be able to progress these in the absence of a valuation.

Please note, should you submit an application your customer will be charged for the valuation (which remains refundable if you choose to cancel at a later date) but we will not progress the case at this time.

We’ll continue to keep you updated on a regular basis around the changing situation surrounding valuations.

Note that there will be delays to the ongoing application process as a result of Monday’s government guidance and we will not be able to provide the same level of service.

Please read and familiarise yourself with the FAQs, which we’re continuously updating to support your conversations with your customers.

Keeping you updated

View our broker FAQs here.

View our customer FAQs here.

View our latest service updates here.

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