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The secret to getting your mortgage cases processed as smoothly and simply as possible


Matt – Underwriting Team

Published 25.04.2018

Hi, I’m Matt, and I’m proud to be one of the managers in our Mortgage Underwriting department.

In the early stages of planning these blogs we had numerous discussions about what we wanted to talk about. We all agreed on the same thing – we wanted to create content to provide support and place real focus on how to submit your cases with ease. I spoke with some of the team for their thoughts and we all agreed that we want to work together to ensure your customer’s case is processed quickly and painlessly.

The nature of specialist lending means that cases tend to be on the more complex side. We understand the delays in processing can be frustrating for all, especially customers who are waiting to complete on their mortgage. This is why we are committed to working with you to make it as smooth and simple as possible.

As a broker, you’ll already know your customer’s case inside out. By sharing this information with us from the very start of an application, especially for the more complex cases, you’ll be giving us the best chance of completing a case quickly and efficiently. If we know what you know from the outset, the less likely it is we’ll need to get in touch with you for more information.

To help you find out exactly what we need, we’ve created Buy to Let and Residential Mortgages submission guides. Click here to read the Buy to Let Mortgages submission guide and click here to view the Residential Mortgages submission guide.

By providing us with this information means your customer will get the mortgage or loan they need, and you’ll have more time to help other customers. I’m sure we all agree this is a shared goal!


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