Alan Cleary – Managing Director
As the UK’s leading specialist lender1, we’re always looking for new ways to make life as easy as possible for you and your customers.
The feedback we receive from you is an invaluable source of information. It’s thanks to you taking the time to tell us what we’re doing well or how we can make things even better that we’re able to keep continually improving our service. Our Broker Journey project team meets every two weeks to discuss your suggestions and see how, as a responsible lender, we can accommodate the best ideas, in line with our policies and criteria.
Here are a just a few of the improvements we’ve made over the last few months.
Proof of residency
Only one year’s documentary evidence now needed if we can’t electronically verify your customer’s residential address history.
Supporting documentation, such as bank statements and income confirmation, no longer needs to be certified. We also allow these documents to be submitted as photocopies, scanned images, and digital and photographic images.
ID documents, such as passport and driving licences, which have been verified using an approved digital identification solution are now accepted.
Limited company customers
Mortgage Conduct Statements for typical cases are no longer needed and we’ve doubled the length of the portfolio validation period from six to 12 months.
Our Guide to Debt Management Plans tells you everything you need to know before you submit your customer’s application, including key information and DIP tips. We’ve also streamlined the application criteria and condensed down a number of forms into one mandatory submission form.
Our Bridging Finance and Residential Mortgages affordability calculators give you an indication of the maximum loan amount your customer could borrow without having to complete a Decision in Principle first.
This is by no means an exhaustive list; it’s just a taster of some of the improvements we’ve introduced recently. For example, we’ve also extended our top slicing proposition across our entire buy to let range and now offer Refurbishment Buy to Let for works under selected permitted development rights.
Hopefully you’ll already have found these changes have made it easier for you to place your cases with us. If you agree, I’d really appreciate it if you spare a couple of minutes to vote for us at this year’s Financial Adviser Service Awards by clicking here.Many thanks for your support and please carry on letting us know how we can keep improving our service.
Source: 1 BVA BDRC Project Mercury report Q1 2019