Ros Brown - Underwriting Manager
The saying goes that it’s the little things that make the biggest difference. A tiny tweak here and a slight change there add up to a larger overall improvement when they’re all put together.
We’re always thinking of ways of making applying for any of our products as easy as possible. We recently made a small, but significant, change to our Standard Declaration Form to make the process quicker when you submit information to us in the future.
Customers have previously had to indicate what fees were added to their loan, such as product fees and telegraphic transfer fees, by ticking a series of boxes. If you’ve ever had to go back to your customer because of an incorrectly completed Standard Declaration Form, you’ll know how frustrating that can be.
To make things easier, we’ve removed the boxes from the Standard Declaration Form. It doesn’t sound like much, but taking them out will reduce document requests, avoid unnecessary duplication and speed up application-to-offer times.
Thank you for your feedback which has helped our Underwriting team introduce this change. We hope it will make things a lot more straightforward for you and your customer.
Click here to start using the new Standard Declaration Form.
If you’ve got any questions about the change, please speak with a member of the team by calling 0800 116 4385.
Hopefully you’ll find this change, along with others we’ve made in recent months, will make it easier for you to do business with us. If you agree, we’d really appreciate it if you would vote for us at this year’s Financial Adviser Service Awards. Voting only takes a few minutes and you can make your nomination by clicking here.