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Fliss Dale explains how we’re dealing with your customers’ payment holiday requests

Fliss Dale


Fliss Dale – Group Director of Collections and Servicing

Published 19.06.2020

I’m not usually a fan of those motivational messages that pop up on social media, but I have to admit one has stuck with me while we’ve been processing the thousands of payment holiday requests we’ve received.

A friend recently sent me a message which read ‘Life isn’t about waiting for the storm to pass, it’s about learning to dance in the rain’, and it couldn’t have been more apt for what we’re experiencing.

In more than 30 years working in the industry I’ve never experienced anything like it. Combined with ensuring we’re complying with social distancing guidelines for those staff who’re in the office and making sure those who’re home working have everything they need to effectively do their jobs, it means we’ve been faced with the perfect storm.

However, the way the teams here have adapted and responded to the challenge has been magnificent. It’s required a massive amount of work and it’s been incredible to see everyone pulling together to ensure every customer’s enquiry or application for a payment holiday has been dealt with in a timely manner.

To make sure we’re ready for whatever the day brings, we’ve been having a daily socially distanced dance on the car park outside the office. It started off with just a few people, but now dozens of us start the day with a dance to songs such as Singing in the Rain, Is This the Way to Amarillo and Hi Ho Silver Lining. Even one of my team managers who was reluctant to join in at the start now admits it’s her guilty pleasure!

It all means we start each day in the best possible frame of mind and ready to do everything we can to support you and your customers during these challenging and difficult times. And with the Financial Conduct Authority announcing that the payment holiday period has been extended by a further three months, it looks as though we’ll be doing a lot more dancing in the coming weeks.

In the meantime, if your customer has any questions support is available at https://www.precisemortgages-customers.co.uk/

 

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