Lisa, Head of Long Term Lending
I recently read an article1 that said getting a mortgage was one of the most stressful events a customer can experience, second only to getting a divorce.
Here at Precise Mortgages we understand it can be a nerve-wracking process and we’ve worked hard to make our process as simple as possible.
It can be really frustrating for you and your customer if we have to return their bank statements because they’re not consecutive, have insufficient or missing key information, or pose more questions than answers.
It can mean a delay while you speak with your customer to get the information we need, send it back to us and then give us time to relook at the case – a delay which can cause the customer unnecessary anxiety.
We appreciate that more customers are choosing to do their banking online, so we now accept the documents in a variety of ways, including:
To help you help us process your customer’s case as quickly as possible, we’ve put together this handy guide outlining the 10 most common reasons we have to request additional information or more statements.
Click here to take a look at an example statement missing the points outlined above.
We’ll assess the conduct of the account for returned items, unpaid Direct Debits, overdraft exceeding agreed limit, undisclosed commitments, etc. Where these are evident, an explanation for the conduct in advance can help us speed up the process.
If you’ve got any questions, please contact a member of the team on 0800 116 4385 who will be happy to help.